STORE POLICY
At Harbour Gallery Folkestone, we want to give our customers the most enjoyable shopping experience, one that will keep them coming back to our store time and time again. That’s why we believe that our store policies should be fair, clear and transparent. Below you’ll find a list of all our policies. If you can’t find the information you’re looking for - please don’t hesitate to contact us today!
SHIPPING AND DELIVERY
What You Need to Know
We aim to ship online orders within 5 days of receiving them, often sooner. Please check each item for delivery times as some will include a custom made frame that will take longer to ship. Commissions and pet portraits of course will take some time to complete which will be discussed with you prior to your booking.
RETURNS AND REFUNDS
How It Works
We can accept returns within 14days if they are returned in original condition. Postage costs can not be refunded. If an item is received damaged please contact us within 7 days.
WARRANTY AT HARBOUR GALLERY FOLKESTONE
Our Policy
All of our art work is created using the highest quality Vegan materials. Please keep art works out of direct sunlight, high humidty or near heat sources such as radiators. If for any reason an art work shows any issues in the future please contact us and we will do our best to assist you with any unforeseen issues.
PRIVACY POLICY
Trust Us with Your Information
Any information you share with us will not be passed on to anyone else. We value your privacy as much as we would our own.